Waitlist & Turnaround Time

Clients are booked on a monthly basis. While the turnaround time may vary based on my workload, I have extended the schedule to allow for more focused, intentional design time with each client. Design work officially begins the first full week of your scheduled month.

The current booking timeline is listed at the top of each design services page. Please ensure the listed timeframe works for you before booking.

Communication

All communication will take place via email.

Once your deposit is received, please allow up to 24 hours for processing. I will then email you with your scheduled design month and client homework. Your homework must be completed and submitted no later than the Friday before your design start date.

Once design work has begun, it is essential that you check your email daily to ensure timely feedback and approvals. Delays in communication may delay your project.

Deposits & Refunds

A non-refundable deposit is required to reserve your design slot. This ensures that I am only booking with committed clients.

In some cases, I may begin preliminary work prior to our official design period (e.g., setting up a staging site, installing plugins, preparing layouts). If you cancel your project or request to change packages, you may be responsible for compensating any work completed to that point.

Due to the nature of custom design work, all payments are final and non-refundable.

If any additional services or support are requested beyond the original agreement, these will be billed accordingly.

Payment Structure

All custom design packages require a $200 non-refundable deposit.

The remaining balance is split into two parts:

• First payment: Due at the beginning of your scheduled design month. Work will not begin until this payment is made.

• Final payment: Due upon completion of your design or on the 25th of your design month, whichever comes first.

Revisions

Your site will be built on a staging site. During the staging phase, unlimited revisions are included until you are 100% happy with the final design.

Once your site goes live, any major revisions will be billed at $100 per hour.

You will receive 30 days of post-installation support after launch, during which you’re welcome to email with any questions regarding your design.

General Website Liability

It is your responsibility to back up your site before design work begins. If you need help with this, please reach out before your scheduled start date.

If you make changes to your site during or after the design process that result in loss of data or issues, I am not responsible for any damages. If reinstallation is required, this can be done at 50% of the original project cost.

WordPress Maintenance & Updates

You are responsible for keeping your site updated, including:

• WordPress core

• Theme files

• Plugins

Please only install plugins that are compatible with your current WordPress version and are from reputable sources.

If you install a plugin that causes your site to crash or malfunction, I am not liable for the resulting issues.

For ongoing support and peace of mind, I offer a WordPress Maintenance Plan for $700 per year. This includes regular updates to WordPress, your theme, and plugins, uptime monitoring, performance checks, security scans, and email support. If your site crashes or is compromised while enrolled in the plan, I will restore it at no additional cost. This service helps ensure your site stays secure, optimized, and running smoothly throughout the year.

Design Usage & Restrictions

You may:

• Add additional widgets or plugins at your own risk.

You may not:

• Remove the design credit linking back to Laine Sutherland Designs.

• Claim the design or included graphics as your own.

• Use the design or site content in a derogatory, racist, sexist, hateful, or harmful manner.

Violation of these terms may result in removal of the design and credit link without warning or refund.

Respect & Conduct

Laine Sutherland Designs reserves the right to immediately terminate a client relationship if the client engages in rude, abusive, discriminatory, racist, sexist, or otherwise inappropriate behavior, either in writing or communication. In such cases, no refund will be issued, and the project will be considered closed.

Intellectual Property

All designs created by Laine Sutherland Designs remain the intellectual property of Laine Sutherland Designs until the final payment has been made in full. Upon full payment, you are granted a non-exclusive license to use the design on your own website. Redistribution, resale, or reuse of any design elements outside of the original project is not permitted without written permission.

Client Responsibilities

By purchasing a custom design, you agree to provide all required content, access, and feedback in a timely manner. Delays in communication, content submission, or required access may result in a delayed project timeline. Laine Sutherland Designs is not responsible for missed deadlines due to client delay.

Termination Clause

Laine Sutherland Designs reserves the right to cancel a project at any time due to unforeseen circumstances, lack of communication, breach of terms, or inappropriate behavior. In such cases, clients will receive a refund only for work not yet completed, minus the non-refundable deposit and any hours already worked.

Portfolio Use

I reserve the right to display completed designs in my portfolio, on social media, or other promotional materials. If you would prefer your project not be featured, please inform me in writing before the project begins.

Limitation of Liability

Laine Sutherland Designs is not liable for any damages or loss of revenue resulting from the use or misuse of your website, third-party plugins, service outages, or hosting issues. My services are provided “as is” without warranty of any kind beyond the described scope of work.

Agreement

By submitting your deposit, you agree to the terms outlined in this document. These terms are subject to change at any time, and the current version will always be available on the Laine Sutherland Designs website.